Terms and Conditions: Flower Delivery Bounds Green Online Services

Introduction

Welcome to Flower Delivery Bounds Green, your local online flower delivery service for Bounds Green and the surrounding areas. These Terms & Conditions (“Terms”) are intended to govern your use of our website and our flower delivery services throughout Bounds Green and neighbouring locations. Please read these Terms attentively before placing any orders. By using our online platform and placing an order, you agree to be bound by these Terms, which form a binding contract between you and Flower Delivery Bounds Green.

These Terms are applicable to all customers within Bounds Green as well as those in adjacent areas who wish to use our online flower delivery services. If you do not agree to these Terms, please refrain from using our website or placing an order.

Order Process

To ensure a smooth and efficient flower delivery experience in and around Bounds Green, the following steps outline our order process:

• Product Selection: Browse our range of fresh flowers, bouquets, and arrangements online. All representations, descriptions, and images of products are provided for guidance only. The flowers delivered may differ slightly in appearance due to seasonal availability, natural variations, or substitutions where necessary.
• Placing an Order: Place your order by selecting your preferred arrangement, entering delivery details, and submitting your requirements through our secure online checkout system. Upon submission, you are offering to purchase products in accordance with these Terms.
• Order Confirmation: After submitting your order, you will receive an automated acknowledgement of your order. This communication serves as confirmation that your order has been received but does not constitute acceptance.
• Order Acceptance: The contract is established when you receive an email confirming dispatch of your order or, where applicable, delivery is fulfilled. We reserve the right to decline any order, including for reasons relating to availability or unsuccessful payment authorisation.
• Delivery Area: Our service covers Bounds Green and surrounding areas. It is your responsibility to provide accurate delivery details, including postcode and recipient information, to ensure successful delivery.
• Special Instructions: If you have any specific delivery requests or instructions (such as delivery date or safe place), please indicate them when ordering. We will strive to accommodate such requests but cannot guarantee all preferences will be met.

Payments

All prices stated on Flower Delivery Bounds Green’s platform are in pounds sterling (GBP) and include VAT where applicable. The total price of your order, including delivery fees, will be clearly displayed prior to order confirmation.

• Accepted Payment Methods: We accept payment through major credit and debit cards as well as any additional payment methods mentioned at checkout. All payments must be authorised and received in advance before orders are processed for delivery.
• Payment Security: We use secure, encrypted systems to protect your payment and personal details during online transactions. We do not store your payment details beyond the completion of your order, except where necessary to comply with legal or regulatory obligations.
• Order Processing: Your order will only be processed once full payment has been received and cleared. If your payment fails for any reason, your order may be delayed or cancelled.
• Pricing Accuracy: While we strive to ensure all prices are accurate, errors may occasionally occur. If we identify a pricing issue after your order has been placed, we will contact you to provide the option of confirming the correct price or cancelling your order with a full refund.

Cancellations and Amendments

We understand that plans can change. Our cancellation and amendment policy is designed to provide flexibility within reasonable limits:

• Cancelling Orders: If you wish to cancel your order, please contact us as soon as possible. Cancellation requests must be received at least 24 hours before the scheduled delivery date. If a cancellation is made after this period or after dispatch, we reserve the right to withhold a full or partial refund, depending on the status of your order and incurred costs.
• Amending Orders: To amend an order (e.g., change of recipient details, delivery date, or flower selection), please notify us promptly. Amendments are subject to availability and may not be possible once the order has entered our preparation or delivery process.
• Non-acceptance of Amendment/Cancellation: Flower Delivery Bounds Green reserves the right to decline amendments or cancellations made outside of the permitted period or after an order has been dispatched or completed.
• Refunds: Where applicable, refunds for cancellations will be processed as soon as possible to the original payment method. Refunds may take up to 7 working days to appear in your account.

Delivery

We aim to provide reliable flower delivery services throughout Bounds Green and surrounding areas. The following applies to all deliveries:

• Delivery Dates and Times: We endeavour to deliver your flowers on the requested date and within estimated time frames. However, delivery times are not guaranteed and may be affected by factors such as weather, traffic, or unforeseen circumstances.
• Recipient Availability: It is your responsibility to ensure the recipient is available at the delivery address. If the recipient is unavailable, we may leave the flowers with a neighbour or in a safe place, provided this is feasible and at our discretion. We are not liable if deliveries are lost or damaged after being left as per your instructions.
• Unsuccessful Deliveries: Where delivery cannot be completed due to incorrect address details, recipient unavailability, or lack of access, we will attempt to contact you for further instructions. Repeat delivery attempts may incur additional charges. If delivery remains unsuccessful, your order may be returned to us with no entitlement to a refund.

Our Liability

Flower Delivery Bounds Green is committed to providing high-quality products and services. However, our liability is capped as follows:

• We are not liable for any delay or failure to deliver due to causes beyond our reasonable control, including but not limited to extreme weather, pandemics, strikes, or accidents.
• We will not be responsible for any indirect or consequential losses, such as loss of enjoyment, disappointment, or emotional distress arising from late, non-delivery, or substitutions. Our total liability in respect of any order will not exceed the total price paid for that order.
• Nothing in these Terms limits our liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation.

Quality Guarantee and Returns

We are dedicated to delivering fresh, premium-quality flowers to our Bounds Green customers. If you are dissatisfied with your order for reasons within our control (e.g., item damage or incorrect product), please contact us within 24 hours of delivery. Where appropriate, we will offer a replacement, alternative, or refund, at our discretion.

Due to the perishable nature of flowers, returns may only be accepted in cases of damage or quality issues substantiated by photographic evidence. Complaints made more than 24 hours after delivery may not be eligible for a refund or replacement, except at our discretion.

Substitution Policy

While we endeavour to supply you with the exact flowers ordered, there may be occasions where specific flowers or colours are unavailable. In such instances, we reserve the right to substitute products with similar blooms of equal or greater value and appearance. We will make reasonable efforts to communicate significant substitutions prior to dispatch. By placing an order, you acknowledge and accept the possibility of substitutions.

Intellectual Property

All content, photographs, designs, logos, and material displayed on our website remain the intellectual property of Flower Delivery Bounds Green or our licensors. No content or images may be reproduced, modified, or used for commercial purposes without our express written consent.

Privacy and Data Protection

We value your privacy. Personal information you provide during the order process is used strictly for the purpose of processing your order and delivering your flowers in line with applicable data protection regulations. Your details will not be shared with third parties except where necessary for service provision (e.g., to couriers) or as required by law.

Governing Law and Jurisdiction

These Terms and any disputes or claims arising from your use of our website or services shall be governed by the laws of England and Wales. You and Flower Delivery Bounds Green agree to submit to the exclusive jurisdiction of the English courts.

Changes to These Terms

Flower Delivery Bounds Green reserves the right to modify, update, or amend these Terms at any time. Changes will become effective upon publication on our website. Your continued use of our website and services constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically.

General Provisions

• If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
• These Terms comprise the entire agreement between you and Flower Delivery Bounds Green regarding online flower delivery services and supersede all prior agreements or understandings.
• No waiver by us of any breach of these Terms shall be considered a waiver of any subsequent breach.

Note: These Terms & Conditions apply to all customers placing online flower delivery orders in Bounds Green and the surrounding areas. If you have questions regarding these Terms or your order, please use the contact form provided on our website.