Flower Delivery Bounds Green: Returns, Refunds & Complaints
Our Fresh Flowers Guarantee in Bounds Green
At Flower Delivery Bounds Green, we are proud to be your trusted local florist, serving both households and businesses throughout the Bounds Green area. We’re dedicated to delivering the highest quality flowers with exceptional service. Our fresh flowers guarantee ensures that every bouquet and arrangement arrives looking beautiful, vibrant, and ready to brighten your space. If for any reason your flowers don’t meet our standards or your expectations, we’re here to make it right.
Damaged on Arrival Policy
Your satisfaction is our top priority. On rare occasions, despite our best efforts and careful handling, flowers may arrive damaged. If you receive an order that is damaged upon arrival, please contact us as soon as possible—ideally on the same day of delivery, but always within 24 hours. To help us process your claim efficiently, please provide a description of the issue and, if possible, a photo of the damaged flowers or packaging. We will review your claim and offer either a full refund or a prompt replacement, depending on your preference.
Freshness Window
We’re committed to delivering only the freshest blooms. Our flowers are sourced daily and arranged with care to ensure lasting beauty. We guarantee that your flowers will remain fresh for at least five days from the time of delivery, provided they are cared for according to the instructions supplied. If your flowers appear wilted or lose their freshness within this window and you have followed our care guidelines, please let us know. We will happily investigate and offer a replacement or refund where appropriate, standing by our fresh flowers commitment in Bounds Green.
Refund & Replacement Options
Your peace of mind matters to us. If there is an issue with your order—whether the flowers are damaged, past their best, or different from what you requested—we provide flexible options for resolution. You can choose between:
- A full or partial refund to your original payment method, depending on the nature and extent of the issue.
- A replacement bouquet or arrangement, delivered at your earliest convenience and at no extra cost.
We will always strive to resolve your concerns promptly so you can enjoy your flowers as intended.
Complaints Process
If something hasn’t met your expectations, we would love the opportunity to address your concerns. Please contact us with details about your complaint, including your order number and a description of the issue. We aim to acknowledge all complaints within one working day and strive to resolve them within three working days. Your feedback enables us to keep improving our service and deliver even greater value to our Bounds Green community.
Why Choose Flower Delivery Bounds Green?
As a reliable florist based in your neighbourhood, we’re committed to quality, customer satisfaction, and maintaining our reputation for excellence in Bounds Green. Our returns, refunds, and complaints policy reflects our values and desire to serve each customer with honesty and care. Thank you for trusting us with your special moments, gifts, and floral needs. If you have further questions or need assistance, please reach out—our team is always here to help.
